Bigwin bet's Privacy Policy

Your privacy is our top priority at bigwin bet. When you use our platform, certain personal data is collected. This privacy policy clearly explains what data is collected, why it is collected, how it is stored, and what your rights are.

Bigwin bet is committed to earning the trust of Bangladeshi players. This privacy policy is written in plain, straightforward language — no legal jargon, just clear information you can easily understand. If any part is unclear, our support team is always ready to help.

This policy applies to all services on the bigwin bet platform, the mobile version, and all associated services. By using the platform, you are considered to have automatically accepted this privacy policy.

Bigwin bet collects three types of data — information you provide directly, data generated through your use of the platform, and information received from third parties.

• Information you provide during registration is collected directly.
• Certain technical information is collected automatically while you use the platform.
• Government-issued identity document details are collected for KYC verification.
• Transaction data reaches our system through payment processors.

Bigwin bet uses your data only for specific purposes. Every use has a clear reason behind it and is carried out on a lawful basis.

• Account management: Your information is used for registration, login, password resets, and profile updates.
• Transaction Processing: Your financial information is used to process deposits, send withdrawals, and verify transactions.
• Identity Verification: To verify your identity during the KYC process and ensure the security of your account.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To personalize your gaming experience and improve the quality of our platform.
• Legal compliance: To comply with regulatory directives and meet all legal requirements.
• Promotional Communications: To send bonus offers and promotional information (only with your consent).

Bigwin bet does not sell your data. However, in certain limited circumstances, it may be shared with specific third parties:

• Payment Processor: Payment services such as bKash, Nagad, and Rocket receive only the information needed to complete transactions.
• KYC provider: Documents may be shared with registered verification service providers for identity checks.
• Legal authorities: Disclosure of data may be legally required under a court order or government directive.
• Technology Partners: Server hosting and cloud service providers may access limited technical data.
• Game Provider: For Live Casino and slots games, the relevant game studio may receive certain gaming data.

Bigwin bet does not retain any data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Data for active accounts is retained for as long as the account remains open.
• Financial transaction records are kept for up to 5 years after account closure (as required by law).
• KYC documents may be kept for up to 3 years after account closure.
• If you withdraw marketing consent, the relevant data will be deleted within 30 days.
• Cookie data is deleted within a maximum of 12 months.

Bigwin bet uses various types of cookies. Cookies are small text files stored in your browser that help enhance your platform experience.

• Essential Cookies: Login sessions, security tokens — the platform cannot function without these.
• Performance Cookies: Page load times, error reports — used to improve platform performance.
• Preference Cookies: Language selection, theme settings — used to remember your preferences.
• Analytics Cookies: User behavior analysis — used to improve our services (subject to consent).

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to not work properly.

Bigwin bet strictly prohibits participation by anyone under the age of 18. We do not knowingly collect data from minors.

• Age verification is mandatory during the registration process.
• If anyone under the age of 18 opens an account, it will be closed immediately.
• If any minor's data is identified, it will be deleted immediately.

Bigwin bet primarily serves users in Bangladesh. However, our servers and technology partners may be located in various countries.

• International data protection standards are followed when transferring data overseas.
• All international partners have signed data protection agreements.
• Encryption is maintained throughout all data transfers.

Every bigwin bet member is entitled to the rights listed below. To exercise any of them, simply contact our support team.

• Right of access: You can request a copy of all data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Portability: You can request a copy of your data in a machine-readable format.
• Right to object: You may object to your data being used for marketing or profiling purposes.
• Right to Restriction: You may request that data processing be restricted under certain circumstances.

For any privacy-related questions or concerns, please reach out to our dedicated Privacy Team.

• Email: [email protected]
• An initial response will be provided within 24 hours of a complaint being submitted.
• Privacy-related inquiries can also be submitted via live chat support.

Bigwin bet may update this privacy policy when necessary. If changes are made, we will notify you in the following ways:

• The date of the latest update will be reflected at the top of this page.
• You will be notified at your registered email address whenever significant changes are made.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.